Refund policy

Last updated: 25 October 2026

At Guru Krupa Fashion, every fabric is checked and cut by hand before it leaves our store in Sowcarpet, Chennai. This policy explains when you can return an order, how to raise a request, and how refunds are paid.

When we accept returns and refunds

We will accept a return and give you a full refund if:

The fabric reaches you damaged, torn, stained or with a manufacturing defect.
You received the wrong item, colour, design or length compared with your order.
Your order is significantly delayed beyond the delivery time we promised, unless the delay was caused by events outside our control.

When returns are not accepted

Because our fabric is cut to the length you order, we cannot accept returns or exchanges for a change of mind, for example if you no longer like the colour or no longer need the fabric. Please read the product description and contact us before ordering if you have any doubt.

Colours may look slightly different on different screens. A small difference in shade that does not change the product described is not treated as a defect.

We also cannot accept returns of fabric that has been washed, stitched, altered or used.

How to raise a request

Contact us within 48 hours of delivery.
Share your order number and a clear unboxing video (recorded from opening the sealed parcel), along with photos of the issue.
Reach us on WhatsApp at +91 95510 37071, by phone at +91 98403 56550, or by email at gurukrupafashion1972@gmail.com.

Once we confirm the issue, we will tell you how to send the fabric back. For damaged, defective or wrong items, we will arrange or pay for the return shipping. The fabric must be returned unwashed, unstitched and with its original tag and packing.

Refunds

After we receive and check the returned fabric, we will approve your refund and pay it within 7 working days to your original payment method. Your bank may take a few extra days to show the amount.

Order cancellation

You can cancel your order free of charge before the fabric is cut or dispatched. Contact us as soon as possible on WhatsApp or by phone. Once the fabric has been cut or shipped, the order cannot be cancelled, but the return rules above still apply.